Before Kayak and SkyScanner, airline reservations were made over the phone or directly from the airport. Today, 99% of air travel is booked online. Granted, 99% of health care cannot be conducted over the internet, but a growing percentage of health care is being delivered online, successfully too.
Convenience was the obvious and ultimate driver that caused the switch from booking air travel over the phone to on the internet. Similarly, convenience is a driving force behind its growth of online care. For patients and doctors who use HealthLens, it’s no different.
Patients can submit a new online visit in less than 10 minutes. That’s less than the time most people spend in the waiting room. And rather than waiting 2 to 6 weeks before your doctor will see you, most HealthLens doctors evaluate their patients the same day they submit their visit.
Rather than calling the doctor or nurse and trying to describe their condition over the phone, patients now have the ability to send in photos and information about their condition to their doctor over the internet. This allows doctors and their staff to make better assessments and quickly prescribe treatment or call the patient in for an office visit.
As a result, doctors are able to reduce the time they spend on the phone with patients. Early users of HealthLens report 20-25% reductions in the time spent managing medical requests from their patients. This allows doctors to spend less time in the office and still be accessible to their patients.
Like booking flights online, online care is a win-win for the patient and the doctor.